One of the key driving forces behind business growth is having the right systems and processes in place. In the IT world, developing these types of systems and processes is of critical importance. Without them, the services being offered would be lacking in the form of inconsistent performance and slow response times.
Many IT companies are now focusing their efforts on creating – and maintaining – IT Infrastructure Libraries (ITIL), which can help solve both business and compliance issues. Here are 4 direct benefits of ITIL, as well as how it can help you achieve your business goals.
1. Lower Operating Costs
Most businesses that use ITIL see higher system efficiency, along with increased employee productivity. ITIL can also help to reduce decrease resolution times when problems arise. Standardized processes and less operating interruptions translate into time saved, which can make budgeting decisions easier.
2. Higher Quality of Service
Defining and establishing a list of specific processes based on ITIL service life cycles will help to detect potential problems early on. This type of preventive planning leads to achievable, reliable and higher-quality service. Detailed, documented processes minimize downtime and service disruptions to your customers.
3. Better Customer Relationships
ITIL refocuses attention on customer needs versus technology issues, which improves customer satisfaction and establishes a more trusted relationship. Demonstrating that your company has the ability to consistently deal with problems and quickly provide solutions can improve customer retention rates, as well as build your reputation in the industry. This, in turn, can pave the way for new business opportunities in the future.
4. Competitive Advantage
If you’re worried that a competitor is starting to encroach on your customer base, ITIL is a must. By focusing on direct ITIL lifecycle practices, such as reducing service times on projects by as much as 30 to 50 percent, you can lower your risk on unplanned and late changes to projects. This gives you a distinct leg-up on your competitors since you’ll be viewed as more responsive and agile.
By embracing ITIL, you will improve systems and processes, better meet your customer’s demands and reduce risk! PMO Partners has an experienced team that can assist with your project management staffing needs. If you would like to know more about ITIL and how it can benefit your business – or are struggling with implementation – contact us today.